Sales Operations Management Coordinator

Job Responsibilities

1. Sales Support & Coordination

Support the sales team in day-to-day operations, including preparing quotations, proposals, and pitch documents for client presentations.
Coordinate between sales, design, procurement, and production teams to ensure smooth information flow across departments.
Maintain accurate records of client accounts, project status, and sales pipeline in internal systems (CRM/Excel).
Assist in tracking sales targets and preparing performance reports for management.

2. Order & Contract Administration

Process sales orders, contracts, and related documentation accurately and in a timely manner.
Manage invoicing, payment follow-ups, and coordinate with finance to ensure timely billing and collections.
Maintain organized records of contracts, purchase orders, and project documentation.

3. Project & Process Coordination

Support project planning by coordinating schedules, budgets, and resource allocation across multiple ongoing projects.
Liaise with internal teams and external suppliers/contractors to track project timelines and deliverables.
Monitor project status and flag delays or issues to relevant stakeholders for timely resolution.
Assist in preparing project cost estimates and budget tracking reports.

4. Data Management & Reporting

Maintain and update sales operations databases, ensuring data accuracy and consistency.
Prepare regular sales and operational reports, dashboards, and summaries for management review.
Analyze sales data and project metrics to identify trends and areas for process improvement.

5. Client & Stakeholder Communication

Act as a secondary point of contact for client inquiries, ensuring timely and professional responses.
Support client meetings by preparing materials, taking minutes, and following up on action items.
Assist in maintaining strong client relationships through consistent and organized communication.

6. Process Improvement & Administrative Support

Identify inefficiencies in sales and operational workflows, and recommend process improvements.
Support the implementation of new tools, systems, or SOPs to enhance sales operations efficiency.
Provide general administrative support to the sales and project teams as needed.

Key Skills & Requirements

Prior experience in sales operations, sales support, or project coordination, preferably within retail, design, or related industries.
Strong organizational and multitasking skills, with keen attention to detail.
Proficiency in Microsoft Office (especially Excel) and familiarity with CRM systems.
Good communication and interpersonal skills, with the ability to coordinate across multiple teams.
Basic understanding of project budgeting, contracts, and documentation processes.
Ability to work independently while managing multiple priorities under tight deadlines.

See also