Sales Operations Manager

AdaptX is searching for a Sales Operations Manager to join our growing team. This person will have 3–5 years of experience supporting high-velocity sales organizations through process design, systems optimization, and data-driven operational rigor. The ideal candidate combines hands-on CRM and workflow expertise with strong analytical skills and a deep understanding of how to drive clarity and predictable execution across the sales lifecycle. This person will play a key role in enabling revenue growth through strengthening pipeline visibility and ensuring our sales team operates with discipline and consistency. They will thrive in a fast-paced, startup environment.

AdaptX values diversity of experiences and backgrounds. We encourage individuals from all cultures and communities to apply.

The lists below describe some important attributes that we are looking for in this role. Please feel free to apply even if you do not meet every bullet point.

Key Responsibilities

• Own and optimize CRM workflows, ensuring data accuracy, pipeline hygiene, and consistent usage across the sales team
• Build and maintain dashboards, reports, and forecasting models that provide clear visibility into pipeline health, conversion trends, and revenue performance
• Partner with Sales Leadership to define operating rhythms, including weekly pipeline reviews, forecasting cadences, and KPI tracking
• Drive continuous improvement initiatives across the sales lifecycle, including process redesign, automation, and workflow optimization
• Support onboarding and training of new sales team members on systems, processes, and tools
• Ensure compliance with internal controls and data governance standards
• Maintain audit-ready documentation for sales processes and revenue operations workflows
• Stay current on emerging sales technologies, CRM enhancements, and operational best practices
• Streamline lead management processes, including routing, scoring, and handoffs between Marketing, SDRs, and AEs
• Manage sales tooling (CRM, sequencing tools, call intelligence platforms) including configuration, integrations, and user enablement
• Analyze sales performance data to identify bottlenecks, trends, and opportunities for improved efficiency
• Support territory planning, quota setting, and compensation modeling with data-driven insights
• Develop and maintain documentation for sales processes, playbooks, and best practices
• Coordinate cross-functional alignment with Marketing, Customer Success, and Finance to ensure smooth handoffs and consistent reporting