Sales Operations Representative

Job Summary:

The Sales Operations Representative at Internal Processing Centre (IPC) is responsible for providing centralized order processing support to Order Management teams globally. This role serves as a critical link between Sales Ops, Order Fulfilment and outsourced manufactures to ensure accurate and timely order booking and fulfillment. The incumbent will manage order processing, including order entry, booking, backlog order change management, and PO placement with outsourced manufacturer, while ensuring compliance with business controls and financial integrity requirements. The role requires strong attention to detail, critical thinking, and the ability to work effectively in a fast-paced semiconductor environment.

Key Job responsibilities and duties:

• Execute end-to-end order management activities in ERP system, including order validation, booking, change order and outsourced manufacturer purchase order creation, while ensuring compliance with company policies, financial controls, and IFRS 15 requirements.
• Ensure accuracy, completeness, and timely processing of customer orders in accordance with defined service level agreements and turnaround time.
• Act as a key contact for resolving order-related issues and partnering with Sales Operations Order Management teams to address compliance, and processing exceptions.
• Work closely with cross-functional teams including Order Fulfillment, Global Configuration Team, Functional Process Engineers, IT experts to resolve operational and system related challenges.
• Maintain high standards of data integrity, documentation management, and audit readiness across all order transactions.
• Contribute to team performance by supporting workload balancing, continuous process improvements, and critical month-end operational activities.