Sales Operations

You will manage CRM data, configure sales tools, and build pipeline, forecast, and KPI reporting. You will support lead routing, sales documentation, and contract administration; improve sales processes; analyze pipeline performance; coordinate with Marketing and Finance; and onboard sales members to CRM tools.

Responsibilities

• Maintain CRM account, contact, lead, opportunity, and activity data
• Define data-entry rules and perform cleansing and deduplication
• Build pipeline, forecast, and KPI reports and dashboards
• Consolidate data and automate recurring reporting
• Support lead routing, deal logging, proposals, quotes, and contract administration
• Document and improve sales processes and operating rules
• Administer CRM and related sales tools
• Analyze pipeline health, conversion rates, sales cycle length, and win-loss trends
• Coordinate lead handoffs with Marketing and revenue data with Finance
• Support sales events, webinars, and customer materials
• Communicate with global team members in Japanese and English

Requirements

• 3+ years of sales operations, sales administration, sales planning, inside sales, or B2B sales support experience
• Data-handling skills with spreadsheets and CRM reporting
• CRM or SFA operation or administration experience
• Experience with data maintenance, report creation, and basic configuration
• Ability to maintain data accuracy and enforce data rules
• Ability to manage multiple stakeholder requests and prioritize work
• Business-level Japanese and English