Sales Operations Specialist
Atrandi Biosciences is a biotechnology startup founded and built in Vilnius, Lithuania, working at the frontier of single-cell analysis. Our technologies are used by researchers around the world to advance discoveries in CRISPR, cancer, immunology, and other fields shaping the future of biology. Our goal is simple: help scientists make discoveries faster, easier, and at a larger scale.
We're a team of curious, ambitious people who collaborate across disciplines to solve hard problems, take ownership, and turn bold ideas into real products. And we're comfortable not having everything figured out, because that's where the most interesting questions are waiting.
We are looking for a Sales Operations Specialist to join our Commercial Operations team and help keep our global commercial operations running smoothly. You will take ownership of end-to-end sales order operations, working closely with customers and teams across Sales, Manufacturing, Warehouse, Finance, and Commercial Operations. This is a hands-on, cross-functional role that goes beyond order processing. You will gain exposure to international commercial operations, customer interactions, business systems, and process improvement, with plenty of opportunity to improve how things work as the company grows.
We're a team of curious, ambitious people who collaborate across disciplines to solve hard problems, take ownership, and turn bold ideas into real products. And we're comfortable not having everything figured out, because that's where the most interesting questions are waiting.
We are looking for a Sales Operations Specialist to join our Commercial Operations team and help keep our global commercial operations running smoothly. You will take ownership of end-to-end sales order operations, working closely with customers and teams across Sales, Manufacturing, Warehouse, Finance, and Commercial Operations. This is a hands-on, cross-functional role that goes beyond order processing. You will gain exposure to international commercial operations, customer interactions, business systems, and process improvement, with plenty of opportunity to improve how things work as the company grows.
Responsibilities
- Experience in Sales Operations, order management, customer operations, commercial administration, or a similar role.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities at once.
- A proactive mindset and willingness to take ownership of tasks from start to finish.
- Strong communication skills and confidence working with both customers and cross-functional teams.
- Comfort working with business systems, structured data and Excel; ERP and/or CRM experience or ability to quickly learn new ERP and CRM tools.
- Professional fluency in English and Lithuanian.
- Curiosity, adaptability, and motivation to learn in a fast-moving environment.
- Experience with Microsoft Dynamics/Navision and/or Salesforce.
- Experience in international B2B operations, particularly involving physical products, logistics, or order fulfilment.
- Experience in life sciences, biotechnology, or another technical industry.
Requirements
- Own sales order processing from incoming purchase order through fulfilment, ensuring orders are accurate, processed on time and properly documented.
- Work with customers on order confirmations, documentation, delivery updates, and other commercial requests.
- Coordinate across teams including Sales, Manufacturing, Warehouse and Finance to keep orders moving and resolve issues.
- Manage commercial communication channels, including shared sales and order-related inboxes, ensuring requests reach the right people and are followed through.
- Work across ERP and CRM systems, maintaining accurate sales orders and customer information.
- Track and report on orders, outstanding actions, delays and operational issues, providing visibility to relevant teams.
- Coordinate shipments and customs processes, working with internal teams and logistics partners as needed.
- Improve how we work by identifying recurring issues and helping develop more efficient commercial processes and workflows.
Benefits
- The chance to be a part of the team that is making a significant impact in the global industry of biotechnology.
- Engage in a vibrant, collaborative, and rapidly growing workspace that encourages creativity and teamwork. You’ll work alongside passionate professionals dedicated to pushing the boundaries of innovation.
- Flexibility in working hours and hybrid work option.
- Following a successful probation period, you will have access to private health insurance or a dedicated budget on Perks.lt platform.
- Have fun together in quarterly team-buildings, summer and winter festivals, and other important occasions.
- Extra paid vacation days recognizing loyalty and long-term commitment.
- Internal and external training opportunities.
- Parking spot near the office or public transport pass – whatever works best for you.
- Referral bonus.