Sales Operations Specialist
Job details
Company Introduction
ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.
Position Overview
The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.
Key Responsibilities
Validate and process customer orders accurately and efficiently.
Communicate with vendors and manufacturers regarding quotations, pricing, and order status.
Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.
Understand and follow internal guidelines and operational processes while processing orders.
Support multiple sales managers and handle multiple orders simultaneously.
Manage order status updates and proactively inform customers and internal stakeholders.
Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.
Liaise with the Logistics department to ensure timely product deliveries.
Maintain and update sales records, customer information, and operational documentation.
Ensure CRM/ERP systems are updated with accurate and timely information.
Prioritize tasks effectively and resolve issues promptly in a fast-paced environment.
Support reporting and operational tracking when required.
Required Qualifications
Bachelor’s degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.
Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.
Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.
Goal-oriented with strong customer service knowledge and communication skills.
Strong analytical, organizational, and multitasking abilities.
Detail-oriented with a proactive and willing-to-learn attitude.
Ability to prioritize tasks and manage time effectively.
Proficient in Microsoft Excel and Google Workspace.
Professional communication skills in English.
Ability to communicate in Chinese (Mandarin) is a strong advantage.
Preferred Skills
Experience working with ERP or CRM systems.
Odoo ERP experience is highly preferred.
Familiarity with vendor management and order processing workflows.
Experience supporting regional or international sales teams.
Ability to work independently while collaborating across multiple departments.