SALES OPERATIONS SPECIALIST

The Sales Operations Specialist is a critical member of the Design House team, supporting the full order-to-cash process while ensuring exceptional service to customers and sales partners. This role serves as the central point of coordination between sales, operations, warehouse, product, and customer teams to drive accurate order execution, timely communication, and efficient business processes. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment.

Responsibilities:

EDI & System Administration

• Monitor EDI transactions to ensure pricing, inventory, purchase orders, order acknowledgements, and related documents are transmitted accurately.
• Maintain customer account information, pricing structures, and operational data within the ERP system.
• Manage customer information and communications within external customer portals.

Order & Customer Support

• Process and manage customer orders, including manual entry of non-EDI orders into NetSuite.
• Coordinate with warehouse teams to ensure accurate and timely order fulfillment.
• Manage customer communications regarding order status, ETAs, returns, and cancellations.
• Handle inbound customer inquiries and provide timely issue resolution.

Sales & Quote Administration

• Prepare and manage formal and informal customer quotations for distribution, construction, and project-based opportunities.
• Support account managers and outside sales representatives with quote generation, account setup, and customer maintenance.
• Collaborate with internal teams to resolve unique customer or project requirements.

Documentation & Training

• Create submittal packages, maintenance manuals, and support project documentation.
• Maintain CRM documentation and training materials.
• Support onboarding and training new sales team members.

Cross-Functional Collaboration

• Partner closely with sales, operations, product management, marketing, planning, and warehouse teams.
• Participate in regular business review meetings and assist in resolving operational challenges.