Sales Order Management Executive
NewBe an early applicantJob Scope:
• Responsible in managing the full order-to-cash cycles in ERP system, ensuring timely and accurate order processing to meet customer and revenue objectives.
• Receive and validate customer orders, verifying stock availability, pricing, and credit limits in accordance with internal policies.
• Handle customer inquiries and escalations via phone and email, resolving delivery delays, returns, and order discrepancies promptly and effectively.
• Coordinate on logistics and transportation with warehouse team & transporters to ensure smooth and on-time deliveries.
• Partner closely with Sales and warehouse teams to optimize sales order flow and resolve delivery issues.
• Monitor and follow up on urgent manual delivery orders, ensuring all signed documents were received and converted to official system records.
• Created and manage blanket orders and coordinate on release schedules to align with customers’ delivery requirements.
• Oversee order fulfilment and returns, processing adjustments and replacements in compliance with company policies.
• Suggest workflow enhancements to improve efficiency, order accuracy, and customer satisfaction.
• Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs & export regulations.
• Provide proactive communication and order status updates to customers & sales teams.
• Deliver high levels of customer satisfaction through professional communication and quick resolution of issues.
• Provide backup support during absences of team members.
• Responsible to familiarize with the ISO13485 procedure & always operate within the guidelines.
Requirement:
Candidate should have Diploma with 1-2 years related experience
Fluent in both written and spoken English and Mandarin
Good working knowledge with Ms Office applications
Hands-on experience with sales order management module of any ERP Systems preferred