Sales - Parts/Distribution

Responsible for all parts sales and assistance to customers when inquiring about after-sale parts. To provide a high
level of customer service; to assist the account managers in all aspects of parts sales.

Essential Functions
 Handle all marine parts sales inquiries received by phone, email, fax, and the web store
 Research as needed and accurately prepare parts quotes; presents quotes via phone, email, or per customer requirements
 Provide basic technical support as needed
 Will coordinate with other resources, including engineering, production, and sales, to properly respond to technical requests
 Works with supply change to verify parts availability and communicate accurate shipping dates to customers
 Correctly enters parts orders into order system; works with supply chain to ensure parts ship as promised
 Finalize sales by gathering necessary information, including payment and shipping instructions; communicates with
inside team members to assure orders are delivered on time; communicates with customer if any changes are
made that will affect final price or delivery
 Compile weekly and monthly parts sales reports
Minimum Experience and Qualifications
 High school diploma or GED
 1 -2 years’ experience in a customer service or sales role
 Excellent computer skills and knowledge of MS Office; able to learn new software
 Able to work independently but be a strong member of a team
 Excellent math and communication skills
Preferred Skills
 Able to read drawings and blue prints
 Previous parts and service experience
 Technical knowledge or background in manufacturing and/or the marine industry
 Highly detailed orientated
Other
 Can successfully multi task in a fast paced environment
 The employer reserves the right to change or assign other duties to this position.
 Professional language, minimal to no shop gossip
 Appropriate office attire, jeans, button up shirt, no sweatshirts, logo t-shirts etc.