Sales & Performance Leader

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Reporting to the Head of Sales, the Sales Performance Leader is responsible for driving and leading the achievement of business goals through effective leadership, coaching and performance management. You will lead a team of Direct Sales Representatives, ensuring strong sales performance, customer outcomes, quality standards and compliance obligations are consistently met.

You will work closely with cross-functional teams including Underwriting, New Business, Client Services, Quality Assurance and Customer Application Support to ensure seamless customer experiences and strong commercial outcomes.

In This Role You Will

• Lead, coach and develop a high-performing team of Direct Sales Representatives to achieve monthly sales and business targets.
• Drive team engagement, capability uplift and performance through ongoing coaching, mentoring and development conversations.
• Monitor sales activity, productivity and quality metrics to ensure team objectives are achieved.
• Conduct regular performance reviews, one-on-one coaching sessions and team meetings.
• Ensure compliance, quality and customer service standards are consistently maintained.
• Identify performance trends, risks and opportunities, implementing strategies to improve results.
• Partner with key stakeholders across Sales, Underwriting, Client Services and Quality Assurance.
• Support workforce planning and prioritisation to ensure business continuity and customer service levels are maintained.
• Lead onboarding, training and development initiatives for new and existing team members.
• Contribute to business projects and continuous improvement initiatives that enhance customer and commercial outcomes.
• Foster a positive, collaborative and accountable team culture aligned with TAL's values and purpose.

Qualifications

• Demonstrated success leading and coaching sales or contact centre teams to achieve strong performance outcomes.
• Previous leadership experience within life insurance, financial services, contact centre or a related environment.
• Strong people leadership skills with the ability to motivate, influence and inspire others.
• Excellent written and verbal communication skills.
• Proven ability to build effective stakeholder relationships across multiple business areas.
• Strong problem-solving skills and the ability to make sound business decisions.
• High attention to detail with a focus on quality and compliance.
• Effective time management and organisational skills with the ability to manage competing priorities.
• Intermediate Microsoft Office skills.
• RG146 qualification (or willingness to obtain) will be highly regarded.
• A results-driven mindset with a passion for customer outcomes, team development and continuous improvement.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.