Sales Product Specialist

Kamaaina Motors is proud to be part of a fifth-generation, locally family-owned and operated business serving Hawaii for over 120 years. As a minority-owned company, our mission is to provide exceptional service and quality vehicles across our represented brands.

SUMMARY
A Product Specialist is an entry level position for our dealerships to gain the skills and
knowledge to have a successful sales career. Product Specialists will be well informed
about our vehicles, culture, and process to ensure and deliver an excellent customer
experience, while working in a cohesive environment.

ESSENTIAL DUTIES
● Greets all customers in a timely, professional, and pleasant manner that arrive on
the dealership lot no matter what department they are here for.
● Works service lane during morning shift to assist with checking customers in and
building customer relationships.
● Performs hand-off to the sales rep and assist with the sales process.
● Ensures inventory is always in peak presentation and that inventory is rotated
weekly.
● Exhibits a high level of commitment to customer satisfaction.
● Ensures product knowledge is continuously updated and effectively utilized.
● Walks the lot reviewing inventory every day first thing in the morning, when not
actively working on the service lane.
● Walks the dealership to make sure all areas are clean and presentable. GOLD
look.
● Keeps the work area clean and ensure that no customer information is exposed to
maintain compliance with various FTC requirements.
● Checks in with the Sales Manager for an outstanding item that may need to be
addressed.
● Learns and effectively utilizes the steps of the sales process.
● Be attentive on the phone and at the dealership for any potential customers.
● Shadows and assists salespeople with any deals.
● Cleans and organize the showroom before closing for the day.
● Learns to effectively utilize CRM platform and associated tools● Ensures all factory training is completed in a timely manner.

● Ensures auto academy training is completed in a timely manner.
● Understands and effectively implements Concepts Phone Training to make and
receive calls and secure appointments.
● Walks the lot at day's end, double check to ensure all vehicles are locked and
there are no empty spots in the vehicle line-up. Pick up any rubbish.
● Locks and secures both front and rear entrance.
● Reviews and analyzes actions at the end of each day, week, month, and year to
determine how to better utilize time and plan more effectively.
● Understands, implements, and adheres to Company Safeguards Policies.
● Complete and remains current with all mandatory factory/manufacturing, safety
compliance, Safeguard requirements, and cybersecurity training.
● Maintains a professional business appearance.

ADDITIONAL DUTIES
• Assists the detail department with any backlog of inventory and vehicles that are
being delivered.
• Assists with transferring vehicles to other locations as needed.
• Assists the Internet Marketing Manager and Management team with Sales Events.
• Performs other duties as assigned by the Service Manager or COO.