Sales Product Support Operator

<p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">About the Job</span></b><b></b></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:15px;"><br /></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">The Product Support Operator is responsible for executing day-to-day Product Support operations, ensuring accurate and timely processing of product code requests, Salesroom updates, Jira tickets, contract acknowledgements, and related operational activities in accordance with established procedures and controls. </span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:15px;"><br /></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">What You’ll Do:</span></b></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:16px;"><b></b><br /></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">1. Product Code Management</span></b><b></b></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Process product code uploads, updates, and removals in Salesroom based on approved requirements.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Verify product code details against approved instructions before processing.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Ensure completed transactions are accurately recorded.</span></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">2. Ticket and Request Management</span></b><b></b></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Monitor and process assigned Jira tickets within defined service levels.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Provide accurate responses, update ticket statuses, and conduct necessary follow-ups.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Escalate incomplete requests and unresolved issues to the appropriate team member.</span></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">3. Request Validation and Quality Control</span></b><b></b></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Check request completeness, required approvals, and supporting documents.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Validate product code details and related information to minimize processing errors.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Identify discrepancies and report potential operational risks.</span></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">4. Contract Acknowledgement and Documentation</span></b><b></b></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Process contract acknowledgements in accordance with established procedures.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Maintain accurate transaction records and supporting documentation.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Ensure required information is properly recorded and accessible.</span></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">5. Operational Monitoring and Compliance</span></b><b></b></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Update monitoring trackers and maintain accurate processing records.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Complete assigned requests within established timelines and service levels.</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Follow approved work instructions and operational controls.</span></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">What You Need to Have:</span></b></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:15px;"><br /></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Fresh graduates are welcome to apply.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Willingness to learn Product Support processes, systems, and operational procedures.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Ability to perform detail-oriented tasks while meeting defined timelines and following established procedures.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Willingness to work on shifting schedules and weekend coverage when required.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Basic data validation and discrepancy identification skills.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Proficiency in Microsoft Office applications, particularly Excel.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Good written and verbal communication skills.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Organization, prioritization, and basic problem-solving skills. </span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;"> </span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><b><span style="font-family:Arial;font-size:14px;">Job Perks You'll Enjoy:</span></b><b></b></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:15px;"><br /></p><ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Permanent dayshift schedule</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Up to 20% variable performance-based bonus</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">HMO on Day 1</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Access to mental health and wellness partners</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Wellness Leaves and Birthday Leave</span></li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Internal career mobility options</span><br /><br /></li></ul><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';min-height:15px;"><br /></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><span style="font-family:Arial;font-size:14px;">At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><br /><span style="font-family:Arial;font-size:14px;"> We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.</span></p><p style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';"><br /><span style="font-family:Arial;font-size:14px;"> Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.</span></p>