SALES PROMOTER

Sales Promoter – Roles & Responsibilities

Responsibilities

• Welcome and approach customers in a friendly and professional manner to understand their needs and recommend suitable products.
• Provide clear information about product features, benefits, prices, and promotions to support customer decision-making.
• Promote and demonstrate products by explaining usage, advantages, and special offers to increase customer interest.
• Conduct product demonstrations and participate in promotional activities to boost product visibility and sales.
• Achieve daily, weekly, and monthly sales targets by encouraging purchases and promoting additional or complementary products.
• Follow up with potential customers to convert interest into sales.
• Ensure products are properly displayed, labelled, and well-stocked to maintain attractive and organized product presentations.
• Monitor product availability and inform the supervisor when stock is low to prevent shortages.
• Handle customer enquiries professionally before, during, and after sales to provide excellent customer service.
• Manage basic customer complaints and escalate complex issues to the supervisor for resolution.
• Accurately record daily sales and promotional activities to track performance.
• Monitor stock levels and report shortages, damaged items, or expired products to maintain inventory accuracy.
• Submit sales and activity reports to the supervisor or manager in a timely manner.
• Participate in roadshows, exhibitions, events, and promotional campaigns to support marketing efforts.
• Distribute samples, brochures, flyers, or promotional materials to increase product awareness.
• Maintain a neat and professional appearance to represent the company positively.
• Follow company policies, procedures, and workplace safety requirements to ensure a safe and compliant work environment.
• Build and maintain good relationships with customers, colleagues, and business partners to foster a positive work atmosphere.
• Work independently and collaboratively within a team to achieve sales and promotional goals.
• Manage time effectively to balance sales, merchandising, reporting, and promotional duties.

Key Skills

• Communicate clearly and engage customers to understand needs and promote products effectively.
• Deliver excellent customer service by addressing enquiries and resolving basic complaints.
• Apply persuasion and selling techniques to meet and exceed sales targets.
• Demonstrate strong product knowledge to inform and educate customers.
• Maintain a target-oriented and proactive approach to sales activities.
• Collaborate with team members and work independently to support store operations.
• Organize and manage time efficiently to complete sales reporting and merchandising tasks.