Sales Representative/Coordinator
Location: Mauritius
Employment Type: Full-Time
About the Role
We are seeking a proactive and customer-focused Technical Sales Coordinator to join a dynamic team within the industrial coatings and manufacturing sector. This role is ideal for someone who enjoys building strong client relationships while managing the complete order-to-delivery process. You will work closely with customers, production teams, logistics, and internal stakeholders to ensure outstanding service delivery and drive business growth.
Key Responsibilities
Order & Customer Coordination
Manage the complete order-to-delivery process for assigned customer accounts.
Receive and process customer orders accurately and efficiently.
Liaise with production, logistics, and other internal departments to ensure timely order fulfilment.
Provide customers with regular updates on order status and delivery timelines.
Sample & Colour Coordination
Coordinate and manage customer sample requests.
Match colour samples and work with the technical team to develop requested colours.
Arrange delivery of approved samples to customer sites.
Sales & Business Development
Monitor upcoming projects and follow tender opportunities.
Identify project awardees and develop business opportunities.
Promote products through cross-selling and upselling initiatives.
Drive sales growth while maintaining healthy profit margins.
Monitor competitor activity and provide market intelligence to management.
Customer Relationship Management
Build and maintain strong, long-term customer relationships.
Provide technical product advice and recommend suitable solutions.
Maintain a thorough understanding of customer accounts before client visits.
Collaborate effectively with internal sales, production, and logistics teams to deliver exceptional customer service.
Accounts & Administration
Support the collection of outstanding payments.
Communicate with customers regarding account status where required.
Raise concerns relating to product quality, delivery delays, or customer issues promptly.
Ensure all customer orders and documentation are processed accurately.
Key Competencies
Strong customer service and relationship management skills.
Positive, professional, and solution-oriented attitude.
Excellent communication skills in both English and French.
Ability to work independently and as part of a team.
Strong organisational and time-management skills.
Results-driven with the ability to work under pressure.
Analytical thinking with good computer literacy.
Committed to continuous learning and personal development.
Skills & Experience
Essential
Previous experience in Sales, Account Management, Customer Service, or Order Management.
Experience managing the order-to-delivery process.
Proficiency in Microsoft Office, particularly Excel.
Strong interpersonal and communication skills.
Valid driver's licence.
HSE certification or equivalent health and safety experience is advantageous.
Knowledge
Industrial or manufacturing sector experience would be beneficial.
Understanding of customer service principles and sales processes.
Knowledge of products, services, and local market opportunities.
Familiarity with company processes and operational procedures.
What We're Looking For
The successful candidate will be customer-focused, highly organised, and passionate about delivering exceptional service. They will thrive in a fast-paced environment, enjoy working with people, and be motivated by achieving sales targets while building long-term client relationships.