SALES REPRESENTATIVE
The Quest Sales Representative is a full-time inside sales and support position emphasizing sales, account management and customer support. Responsibilities include answering calls, taking leads, supporting the outside sales team, collaborating with operations, acting as a liaison between local markets and the customer, and ensuring that daily customer support objectives are met. In many cases, the Sales Representative serves as the primary customer-facing contact. As such, the Sales Representative must demonstrate strong organizational, administrative, and inside sales skills.
ESSENTIAL FUNCTIONS UNDER THE SUPERVISION OF THE NATIONAL DIRECTOR OF INSIDE SALES WITH A MATRIX REPORT TO THE LOCAL GENERAL MANAGER
Benefits:
- Opportunity for commissions!
- Safe Harbor 401k with 5% Match
- Employee Referral Bonus Program
- PTO and Holiday Pay, including Floating Holiday
- Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability
- Potential for Overtime
- Eligible for annual increases based on performance
- Opportunities for professional growth
Under the supervision of the National Director of Inside Sales with support from the local management team, primary responsibilities include:
- Determine needs and communicate benefits of product, services, features, pricing, and additional offerings to existing and new customers as appropriate.
- Prospect and generate leads with new and existing accounts.
- Develop on-going relationships with existing customers and new prospects.
- Learn new product offerings and communicate effectively to customers.
- Collaborate with Sales and Ops teams to meet objectives and goals on a monthly basis.
- Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions.
- Communicate and collaborate effectively with all Quest Events markets.
- Represent Quest Events values and business ethics consistently.
General Tasks and Responsibilities:
- Quote generation and revision requests from clients and others as necessary
- Monitor payment status and requirements for upcoming bookings
- Primary point of contact between customer and operations team until the job becomes an actual order
- Secondary point of contact for assisting the operations team and follow up.
- Timely confirmations of orders to maximize lead time for the organization
- Gather layouts and any other info needed for installations
- Uploading all information into the ERP
- Keep a clean and organized office space
- Logging into the account coordinator call que every day
- Informing manager when logged out during business hours for unusual reasons