Sales Secretary
Reports to
Director of Sales
Responsibilities
- Deliver secretarial support to the Director of Sales & Marketing / Director of Sales to ensure smooth daily operations
- Provide administrative and clerical assistance to the sales team to support their sales activities
- Manage incoming communications by filing reports, forwarding phone calls, replying to emails, and handling customer inquiries promptly
- Conduct site inspections during the absence of the Sales Manager
- Schedule and coordinate management meetings and appointments across various departments to facilitate collaboration
- Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad-hoc groups to enhance guest experience
- Prepare confirmation letters for group bookings to ensure clear communication with clients
- Generate and maintain an up-to-date client database to support sales and marketing efforts
- Manage the flow of information and correspondence related to the Sales & Marketing Department both internally and externally to ensure effective communication
- Perform additional duties as assigned by hotel and department management to support business needs
Required competencies and certifications
- Minimum 1 year experience in a similar capability
- Proficient in MS Office skills
- Capability to work effectively in a fast-paced environment and meet tight deadlines to support business operations
- Good written and verbal communication skills.