Sales Solutions Specialist

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

Job Summary:

Reporting to the Senior Director, Ecommerce, the Sales Solutions Specialist proactively supports and grows relationships with small business customers by identifying their PPE needs, providing tailored product recommendations, and guiding them through quoting, purchasing, and enrollment in the Safety Pro Program. Through consultative engagement, timely outreach, and consistent follow-through, this role helps simplify the purchasing experience, strengthen customer retention, and identify opportunities to expand customer participation and value.

Essential Responsibilities:

Customer Support & Solutions

• Initiate timely outreach and engage customers through email and phone to anticipate needs, recommend products, confirm availability and pricing, and support informed ordering decisions.
• Provide accurate and timely quotes tailored to small business needs, ensuring ease of doing business.
• Recommend appropriate PPE products based on customer industry, usage, and safety requirements.

Safety Pro Program Enrollment

• Introduce and enroll qualifying customers into the Safety Pro Program, guiding them through the benefits and onboarding process.
• Ensure accurate documentation and system setup for program members.
• Proactively monitor program adoption, provide timely guidance, and address potential enrollment or pricing barriers before they affect the customer experience.

Sales Support & Coordination

• Collaborate proactively with Customer Service, Ecommerce, and Operations to anticipate customer needs, coordinate seamless handoffs, and prevent or quickly address service gaps.
• Maintain product and program knowledge to confidently support a broad range of PPE needs.
• Ensure CRM and system records are updated with customer interactions and activity.

Customer Experience & Retention

• Deliver an exceptional customer experience by anticipating needs, providing consultative guidance, communicating next steps, and following through on opportunities and commitments.
• Help small customers feel supported and confident in their relationship with our company, even without a dedicated sales rep.
• Support internal efforts to drive growth and ensure retention within the small customer segment.

Requirements:

• 3+ years’ experience in customer service, inside sales, or sales support—preferably in a B2B or industrial setting.
• Bachelor's preferred
• Knowledge of personal protective equipment (PPE) or related safety products preferred.
• Strong communication and customer service skills.
• High attention to detail and ability to prioritize opportunities, anticipate follow-up needs, and manage multiple customer initiatives efficiently.
• Proficiency in CRM tools and quoting/order systems.
• Comfortable working in a fast-paced, team-oriented environment.

Magid offers a variety of benefits to our team members including:

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g. work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The salary range for this position is $26.56 to $34.06 per hour plus annual bonus potential. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.