Sales Specialist – Luxury High Jewelry

Our client is a cherished family-owned luxury high jewelry brand with a legacy of exquisite craftsmanship, rare gemstones, and personalized service.They're seeking a passionate Sales Specialist to join our close-knit team in Central,Hong Kong, delivering exceptional experiences to our HNW clientele.​​​

Key Duties​

Cultivate Client Relationships:

• Build and nurture long-term bonds with high-net-worth (HNW) clients including local Hong Kong, Mainland China, and international patrons.
• Conduct personalized one-on-one consultations to understand their style and occasions such as weddings, milestones, or gifting needs, and deliver tailored jewelry recommendations.
• Follow up on special dates like birthdays and anniversaries, and invite clients to exclusive in-store events or trunk shows.
• Provide post-sales support by arranging cleaning, resizing, or repairs to ensure client satisfaction and loyalty.​

Drive Sales & Custom Commissions:

• Educate clients on gem quality (4Cs), artisanal craftsmanship, and our brands heritage to highlight the value of our pieces.
• Collaborate with our in-house design team to guide clients through bespoke jewelry creation from concept to final piece.​

Salon & Inventory Care:

• Maintain our elegant salons neatness, security, and alignment with our brands refined aesthetic.
  Conduct regular stock checks, report on top-selling pieces, and suggest restocking to meet client demand.​

Brand Representation & Discretion:

• Uphold our brands reputation for professionalism, privacy, and exclusivity by handling high-value transactions with utmost confidentiality.
• Represent the brand at Hong Kong luxury events including galas and private viewings to expand client reach.​

Stay Knowledgeable:

• Keep updated on global luxury jewelry trends, Hong Kong/China market preferences, and gem industry news such as ethical sourcing.
  Participate in brand training to master new collections and sales skills.​

What You Need

• ​3+ years of proven luxury retail sales experience, preferably in high jewelry, fine watches, or premium fashion brands like Cartier, Tiffany, or Bulgari.
• Basic knowledge of gemstones, metals, and jewelry craftsmanship with a GIA certification considered a bonus.
• Exceptional communication skills including fluency in Cantonese and Mandarin (must-have for local and Mainland clients), required English proficiency, and additional languages like French or Arabic as a plus.
• A polished appearance, elegant demeanor, and ability to thrive in a sophisticated, intimate environment.
• Self-motivation with a track record of hitting sales targets and a passion for luxury and fine craftsmanship.
• Trustworthiness and discretion to handle sensitive client information and high-value transactions.