Sales Specialist

Description

Summary/Purpose of the Position:

​​​​​​The Sales Specialist is responsible for providing outstanding service and support. This role
supports the sales organization by ensuring a positive end-to-end customer experience
throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness,
accuracy, and proactive engagement across multiple channels and collaborates with Small
Business customers, the sales organization, and internal teams.
Duties and Responsibilities:
• Serve as primary sales support contact for Small Business accounts
• Support account growth by providing timely quotes, product information, and order
assistance via phone, email, or webchat
• Monitor open quotes, open orders, lead times, and backorders for assigned territory by
verifying product availability, delivery timelines, and vendor information
• Maintain account accuracy by updating contacts, preferences, ship-to locations and
pricing information by reconciling and updating customer information in ERP and CRM
systems
• Provide escalated support for recurring issues affecting customer segments
• Track and resolve customer issues to ensure minimal disruption to account activity
• Deliver fast, friendly service designed to strengthen the customer relationship and
improve retention
• Directly and indirectly responsible for product quality
• Performs other duties as assigned by management to support the business