Sales Supervisor

Overview of the role

As sales supervisor, you are responsible for supporting the store manager in running the shop floor. You ensure the team delivers strong sales results, daily operations run smoothly, and customers receive a good in-store experience.

What you will do

Sales & customer service
Support the team in achieving sales targets and delivering good customer service
Assist customers on the shop floor and step in when needed
Lead by example in selling and customer interaction

Floor management
Ensure the shop floor is always covered, especially during busy periods
Guide and support the team to maintain good performance throughout the day

Operations
Support store opening and closing procedures
Handle cash, POS transactions, and daily store activities accurately
Manage stock movements including receiving, transfers, and damages
Follow all store procedures and loss prevention guidelines

Team support
Support training and development of team members
Communicate daily targets, tasks, and updates clearly
Assist the store manager with basic reporting and store follow-ups

Store standards
Maintain store cleanliness, organization, and visual standards
Ensure the store is always presentable and ready for customers

What you will need

• 6 months to 1 year experience in retail or hospitality supervising a team
• Good level of English (spoken and written)
• Basic computer skills (Outlook, Excel, SAP)

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.