Sales Supervisor

Industry: Laundry service

Job Summary

The Sales Supervisor is responsible for managing daily sales activities, leading the sales team, maintaining strong client relationships, and supporting business growth. The role focuses on achieving sales targets, developing new clients, monitoring sales performance, and ensuring excellent customer service.

Main Responsibilities:

• Supervise, train, coach, and motivate the Sales Team to achieve individual and team sales targets.
• Set daily and monthly sales targets and monitor team performance and progress.
• Manage existing client accounts and maintain strong, long-term customer relationships.
• Handle customer inquiries, complaints, and service issues and ensure timely resolution.
• Identify and develop new corporate clients, particularly hotels, spas, restaurants, and other businesses requiring commercial laundry services.
• Promote and sell laundry service packages to both corporate and retail customers.
• Prepare and review sales reports to identify trends, opportunities, and areas for improvement.
• Support pricing, promotions, and sales strategies based on market and customer feedback.
• Coordinate with the Operations/Laundry Team to ensure customer requirements are properly delivered.
• Provide regular sales performance updates and recommendations to the Sales Manager.
• Maintain accurate and confidential customer and company information.
• Perform other duties as assigned by management.

Main Requirements:

• High school diploma or equivalent; a Bachelor's degree is an advantage.
• 1–3 years of experience in sales, business development, or customer service. Experience in laundry, hospitality, or related service industries is preferred.
• Experience supervising or leading a sales team is preferred.
• Strong communication, negotiation, customer service, and relationship-building skills.
• Basic computer skills and ability to prepare sales reports.
• Strong target-oriented mindset with good organizational and time-management skills.
• Good problem-solving and decision-making abilities.
• Friendly, responsible, honest, and service-oriented.
• Able to work flexible hours according to business requirements.
• Good administrative skills and attention to detail.
• Valid driver's license.
• Good written and spoken Khmer and English communication skills are preferred.
• Ability to maintain confidentiality of company and employee information.