Sales Supervisor (Cambodia)

1. THE ROLE

This role involves managing a sales team and taking accountability for its performance and budget. It also requires close coordination with other functions and countries to optimize processes and drive business growth, along with a strong focus on people development. In addition, the role includes handling other ad hoc tasks as assigned by the manager.

1. WORK RELATIONSHIP

• Internal: Head Office, Reginal Office, Customer care, Finance, Logistics & Operations, CMA CGM Agencies.
• External: Customer and partners.

1. RESPONSIBILITIES

• Develop and direct the salesforce.
• Coach and inspire sales team to enhance performance, capabilities and professionalism.
• Determine the salesforce effectiveness and performance through KPI measurement.
• Develop and implement sales strategies and plans.
• Assess and evaluate key customers’ shipping needs and requirements, to monitor that the customers are appropriately covered and serviced by the assigned salesperson and to take action to address deviations.
• Identify new business potential for sales team to develop into profitable growth businesses.
• Organize and participate in joint sales visits for customers and involve in negotiation with customers to achieve desired results.
• Work with the market/trade on planning and implementing sales and pricing strategies.
• Service existing accounts through telephone calls, sales visits and related rapport building program.
• Develop and secure new profitable accounts by managing and working together with the sales force.
• Promote VAS products.
• Drive Sales force to achieve cross selling budget.
• Optimize the deployment of human resources by securing businesses that meet the company’s goals and objectives.
• Conduct sales staff appraisal through performance management plans, to formulate, implement and achieve desired results.
• Travel and visit customers outside office and depot when required.

1. QUALIFICATIONS AND PROFILE

• Bachelor’s degree in business administration, international business or similar.
• Minimum 5 years’ experience as sales supervisor in shipping line, logistics, freight forwarder or similar positions.
• Fluent in both Khmer and English.
• Experience in Microsoft office, shipping line system and booking system.
• Good problem-solving skills, result-oriented with deadlines, and a can-do attitude mind-set.
• Possess strong communication and strong stakeholder management skills.