Sales Supervisor (Healthcare/FMCG)

Objectives & Purpose

The Sales Supervisor is responsible for achieving annual sales objectives within an assigned customer base in the Malaysian market. This role focuses on strategic customer relationship management, high-impact sales execution, and the promotion of a world-leading portfolio of vision care and consumer health products.

Requirements

Key Responsibilities

• Sales Execution & Strategy:
  

  • Achieve annual sales targets through disciplined journey planning and objective setting.
    

  • Execute quarterly promotional objectives using Persuasive Selling Skills (PSS).
    

  • Secure and maintain premium merchandising space and POSM placement in territory outlets.
    

  • Increase "share of spend" by aligning product offerings with current market throughput trends.
    

    
    

• Customer Relationship Management:
  

  • Conduct detailed product presentations to Eye Care Professionals (ECPs) and retail customers.
    

  • Understand unique customer needs to provide tailored solutions and operational support.
    

  • Maintain solid business relationships and gather local market intelligence.
    

    
    

• Operational Excellence:
  

  • Master CRM tools (e.g., Salesforce) to manage inventory, selling objectives, and sell-through reports.
    

  • Provide accurate monthly and quarterly sales forecasts to management.
    

  • Manage end-to-end administrative processes, including order processing, product exchanges, and credit collections.
    

  • Ensure prompt reporting of product complaints or adverse events in compliance with global standards.
    

Candidate Requirements

• Experience:
  

  • Minimum 5 years of experience in sales, key account management, or customer-facing roles.
    

  • Proven track record in the Healthcare or FMCG sector is highly preferred.
    

  • Hands-on experience in managing distributors, retailers, or optical outlets is desirable.
    

  • Familiarity with CRM systems (e.g., Salesforce) is a significant advantage.
    
    

• Education & Skills:
  

  • Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, or Science.
    

  • Multilingual: Fluency in English, Bahasa Malaysia, and Chinese (spoken and written).
    

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    

  • Strong analytical skills with high attention to detail.
    
    

• Other:
  

  • Willingness to travel within the assigned territory as required