Sales Supervisor - Sarawak (Bintulu)

Job Description

The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day-to-day sales activities, ensuring visibility of products in the market, and achieving sales targets. The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with CelcomDigi’s standards, policies, and business objectives.

Responsibilities

• Lead, coach, and mentor Sales Executives to optimize individual and team performance.
• Plan and implement strategic initiatives to expand and strengthen channel distribution.
• Design and execute quarterly tactical sales programs to achieve business targets and KPIs.
• Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.
• Track, analyze, and report competitor activities, providing insights and recommendations for improvement.
• Ensure strong and consistent brand presence across all sales channels and touchpoints.
• Provide first-line support for system or product-related issues faced by dealers and frontliners, ensuring
  timely resolution.

Requirements

• This position is offered on a 2-year fixed-term contract basis.
• Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience will also be considered.
• Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the telecommunications or FMCG industry.
• Proven leadership skills with experience in managing and developing sales teams.
• Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel partners, and internal stakeholders.
• Results-driven, highly motivated, and able to work independently in a fast-paced, target-oriented environment.
• Proficient in analyzing sales data, identifying trends, and formulating action plans.
• Willing to travel and work outdoors, including weekends and public holidays, as required.
• Possess own transport and a valid driving license.
• Tech-savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and services.
• Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage.