Sales Support Adminstrator
Description
POSITION SUMMARY
The Sales Support Administrator helps our sales executives stay responsive and well prepared, whether they’re in the office or on the road. This role manages customer portals and pricing, provides the reports and administrative support executives rely on, and serves as a dependable point of contact for customers. By keeping the details organized and the follow-through consistent, this role helps strengthen the customer relationships our sales team builds. This is a great fit for someone who is organized, detail-oriented, and enjoys working closely with others at a company that values collaboration, respect, and close working relationships.
KEY RESPONSIBILITIES
Customer Portal Management
• Maintain accurate and current product specification information across customer portals.
• Complete new item setups and new customer setups within customer portals.
• Enter and manage deals and promotions, including scan backs, and follow them through to accurate completion.
Executive Report Requests
• Pull existing Power BI and account reports requested by sales executives, especially while they are traveling.
• Deliver reports in a clear, timely way so executives have what they need before customer meetings and calls.
Sales Executive Administrative Support
• Provide day-to-day administrative support to the sales executive team.
• Follow up on sales and new customer onboarding items started by the executive team and see them through to completion.
• Perform accurate and timely data entry across sales systems and records.
• Handle calls on behalf of sales executives and route questions as needed.
• Print presentations or sales collateral as needed.
Pricing
• Prepare and maintain customer pricing lists for the sales executive team.
• Make sure pricing is accurate, up to date, and shared with customers on schedule.
Customer Point of Contact
• Serve as a point of contact for customers as needed, especially when sales executives are unavailable.
• Build genuine relationships with customers by getting to know their needs, building rapport, and communicating with professionalism and confidence.
Product Samples
• Document product requests by customer including new item specifications
• Coordinate the request and shipment of product samples to customers.
• Follow up with R&D or production to ensure product samples are ready to ship on time.
• Communicate shipping details to the customer for tracking purposes.
QUALIFICATIONS
Required
• High school diploma or equivalent.
• 2+ years of experience in sales support, executive or administrative support, customer service, or a related role.
• Excellent written and verbal communication skills, with confidence speaking with customers by phone and email.
• Strong computer skills, including Microsoft Excel, Word, and Outlook.
• Ability to learn new systems quickly, including customer portals and reporting tools.
• Strong attention to detail and accuracy in data entry, pricing, and product information.
• Ability to manage requests from several executives at once and follow tasks through to completion.
Preferred
• Associate's or Bachelor's degree in business, communications, or a related field.
• Experience in food manufacturing, food distribution, or consumer packaged goods.
• Experience with retailer or distributor customer portals, including item setup and promotions.
• Familiarity with Power BI or similar reporting tools.
• Experience supporting senior leaders or executives.