Sales Support Assistant

ob Summary

The Sales Support Assistant is responsible for managing sample requests, coordinating shipments, and providing administrative support to ensure smooth sales operations and customer satisfaction.

Key Responsibilities

1. Sample Management & Shipping Coordination

• Receive and review sample enquiries from customers and internal stakeholders.

• Screen and assess sample requests to ensure all required information is complete and complies with company policies before order creation.

• Verify customer requirements, intended applications, and supporting information where necessary.

• Create, process, and maintain sample orders within the system following approval.

• Coordinate sample preparation, documentation, and shipment arrangements.

• Track deliveries and provide customers with timely shipment updates.

• Maintain accurate records of sample requests, approvals, shipments, and related documentation.

2. Regulatory Documentation Support

• Coordinate and submit applications for relevant permits, certificates, and supporting documents as required.

3. Administrative Support

• Perform ad hoc duties and projects assigned by the Manager.

• Assist with general sales support and administrative tasks as needed.

Required Skills:

• Minimum Nitec with at least 1 year of relevant experience in customer / sales support

• Relevant experience the same field or chemical field will be advantageous

• Able to communicate effectively.

• Computer literate

• Able to multi-task and work independently

• Positive attitude and a team player

Other info:

• Frequent Shuttle bus from/to Lakeside MRT & Buroh Lane

• Working hours is 8:30am - 5:30pm, Monday - Friday