Sales Support Associate I
Description
Position Overview
We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.
Essential Job Functions
• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)
• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.
• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.
• Ensures that all PO information is complete and accurate.
• Checks orders against inventory and forecast.
• Review, understand and communicate vendor business and compliance requirements.
• Work with customers, distributors, and sales reps to resolve PO issues.
• Work with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.
Requirements
- Preferably, a bachelor’s degree in business administration, marketing, or a related field (or equivalent work experience)
- At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry.
- Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of ORACLE is an additional benefit.
- Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
- Excellent organization, interpersonal and communication skills
- Excellent language skills (preferably mother tongue level)
- Analytical mindset with the ability to interpret and present data effectively.
- Reliability, discretion, and efficiency at managing a high and demanding workload.
- Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
- A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills
As published by workable · 1 question
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Secondary Mobile Number, Cover letter, Willing to Work Onsite, Ok with Graveyard Shift, Indeed Link, Jobstreet Link, Date of Availability to Start, In accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), I voluntarily consent to the collection, processing, storage, use, and retention of my personal information by iSupport Worldwide and its authorized representatives for recruitment, employment consideration, talent pooling, and other legitimate hiring-related and employment purposes. I understand that the information I provide, including my resume, employment history, contact details, assessment results, interview feedback, references, and supporting documents, may be processed and shared with authorized recruitment personnel, hiring managers, clients, and other individuals directly involved in the hiring process, solely for evaluating my suitability for employment opportunities. I acknowledge that my personal data will be handled securely and in accordance with applicable data privacy laws and company policies. I further understand that I may request access to, correction of, or deletion of my personal information, subject to legal, regulatory, and legitimate business retention requirements. By submitting my application, I confirm that I have read, understood, and voluntarily agree to the collection and processing of my personal data as described above.
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