Sales Support

Sales Support

Why You’ll Love This Role

• Support a high-performing sales team by streamlining operations, tracking orders, and ensuring client projects run flawlessly.
• Build key connections as a vital liaison between outside sales reps, logistics teams, customers, and suppliers.
• Grow your professional expertise in building materials, cabinetry, and distribution logistics in a supportive, team-oriented workspace.
• Join a legendary, values-driven company with a 120-year history of putting people first and promoting continuous improvement.
• Experience a dynamic role that balances essential administrative organization with active customer service and strategic collaboration.

What You’ll Do

As a Sales Support specialist, you will provide vital administrative and operational support to our Outside Sales team. You will utilize your product knowledge and sales process expertise to streamline customer orders, prepare accurate quotes, coordinate delivery logistics, and maintain robust client and vendor relationships. Your dedication ensures a seamless sales experience and supports our mission of Creating Raving Fans.

Administrative & Order Support

• Assist the Outside Sales team with day-to-day order processing and tracking.
• Prepare and distribute accurate quotes in a timely, professional manner.
• Perform office clerk duties and errands with a strong, dedicated emphasis on direct sales support.
• Keep all financial information, plans, and customer records strictly confidential to protect company and client values.

Logistics & Material Coordination

• Coordinate directly with the logistics team to ensure the timely and efficient delivery of customer orders.
• Receive and process incoming cabinet deliveries and coordinate location-to-location transfers.
• Develop and maintain a comprehensive, up-to-date understanding of company products and inventory.
• Collaborate with Outside Sales Representatives and Sales Managers to determine and execute strategic sales approaches.

Customer Service & Brand Representation

• Build and maintain strong, trust-based relationships with both customers and vendors.
• Act as an exemplary store representative, delivering exceptional customer service in every single interaction.
• Foster a positive and memorable experience for customers, colleagues, and the community.

Safety & Compliance

• Follow and enforce all safety rules and policies outlined in the employee handbook and safety manual.
• Report all accidents, safety incidents, and injuries immediately to management.
• Maintain active safety awareness when occasionally working in the yard and exposed to loud sounds, moving vehicles, and heavy equipment.
• Perform additional job responsibilities and special projects as assigned by management to support the team.

Qualifications

• Interpersonal: Passionate about creating a positive and memorable experience for customers, colleagues, and community in every interaction.
• Attributes: Self-motivated, goal-oriented, and capable of working independently with minimal supervision in a fast-paced environment.
• Skills: Demonstrated strong customer service orientation, organizational abilities, and excellent communication/interpersonal skills to handle vendor and customer relations professionally.
• Screening: Ability to pass a company-standard drug screen and comprehensive background check.
• Physical Requirements: Ability to occasionally stand, walk, bend, stoop, kneel, reach, sit, and lift/pull/push up to 25 lbs.
• Travel: Willingness to occasionally perform local travel or run errands as needed.
• Reporting: Reports directly to the Outside Sales Representative or Director of Sales.

Company Benefits

• PTO and holidays
• 401K – Safe Harbor Contributions
• Profit Sharing
• $15,000 Company paid Life Insurance Policy
• Company Paid Short-term disability
• Annual bonus and Annual increase
• Employee Stock Ownership Plan (ESOP)
• Medical and Prescription drug insurance
• Dental and vision insurance
• Supplemental Life Insurance (Employee, Spouse, Children)
• Long-term disability insurance

Keywords

Sales Support, Administrative Assistant, Order Entry, Order Tracking, Quote Preparation, Logistics Coordination, Cabinet Receiving, Customer Service, Outside Sales Support, Vendor Relations, Material Transfer, Retail Support, Construction