Sales Support Coordinator - Syracuse

Job Summary:

The Sales coordinator is responsible for supporting the sales team with customer needs, issues, and satisfaction by utilizing internal and external resources to ensure product processes and timing to meet and/or exceed customer experience.

Essential Job Duties and Responsibilities:

• Assist Inside Customer Account Managers and Regional Sales Managers to ensure customer satisfaction by tracking open orders, source materials, and coordinating deliveries as needed.
• Perform scheduling and planning functions for new orders entered into the ERP system.
• Decision making regarding product orders, quotes, and shipping to expedite customer requests.
• Administration of daily maintenance and prioritization of product worklists within the ERP system to ensure efficient workflow, resources utilization, and customer satisfaction.
• Responsible to make and communicate changes to the schedule based on changes in material availability, production capabilities, etc. to ensure accurate fulfilment of customer requirements.
• Communicate with suppliers and outside processors to expedite materials and services, minimizing delays and supporting customer delivery expectations.
• Answer Outside Processors questions with internal resources
• Liaison between sales team and warehouse operations to prioritize critical orders, resolve issues, and facilitate timely order fulfilment.
• Coordinate certificates, packing slips, and other customer required compliance and shipment documentation
• Support ERP system through the creation, maintenance, and optimization of enterprise parameters and operational settings.
• Direct communication with customers, both internal and external, carriers, and suppliers to resolve any grievances or claims
• Proactively and reactively solve customer and supplier issues in a manner which satisfies both the customer and the company.
• Other duties as assigned by management
• Regular and reliable on-site attendance is a condition of employment