Sales Support / Customer Service Representative

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

• Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
• Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
• Process customer adjustment – Create paperwork for customer returns and process credits
• Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
• Contact drivers for Estimated Time of Arrival for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintaining the hot list; communicating between appropriate departments
• Making changes to redeliver for wrong addresses or rescheduling a delivery.
• Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.