Sales Support Executive (Furniture Retail)
Description
We are Spaceman, Singapore's most exciting furniture brand specialising in unique and exciting space saving furniture. We are looking for a highly organised and detail-oriented sales support executive to look after our order processing, factory coordination, and logistics operations.
This role is critical in ensuring that customer orders are processed accurately, produced on time, and delivered smoothly.
Key Responsibilities
Process and input customer orders accurately into the system
Send confirmed orders to factories and liaise closely with suppliers on production timelines
Check factory invoices for accuracy against orders and quotations
Coordinate shipments, including booking freight, tracking shipments, and managing documentation
Arrange local deliveries and installations, working with logistics partners
Monitor order status from confirmation to final delivery
Resolve operational issues related to orders, production, shipping, or delivery
Maintain clear records of orders, invoices, and shipments
Work closely with sales and customer service teams to ensure a smooth customer experience
Requirements
Proven experience in operations, order processing, or logistics (furniture or retail industry preferred)
Strong attention to detail and ability to manage multiple orders at different stages
Experience liaising with factories, suppliers, or overseas manufacturers is an advantage
Familiarity with invoices, shipping documents, and basic accounting checks
Strong organisational and time management skills
Good communication skills, both written and verbal
Comfortable using order management systems, spreadsheets, and email
Able to work independently and take ownership of operations processes
What We Offer
A key role in an exciting furniture business
Opportunity to work closely with international factories and suppliers
Supportive team environment
Competitive salary, commensurate with experience