Sales Support Executive (WSQ)

Responsibilities

• Handle and respond to all WSQ-related enquiries (email, phone, inbound leads) promptly and professionally
• Engage corporate clients to understand training needs and recommend suitable WSQ programmes
• Qualify inbound leads and route them to the WSQ Corporate Sales team
• Coordinate and schedule appointments/meetings between clients and Sales team
• Prepare quotations, proposals, and course information for client follow-up
• Work closely with Sales team to support lead conversion and track progress of enquiries
• Maintain accurate records of leads, enquiries, and client interactions in internal systems
• Follow up on warm leads to ensure continuity and improve conversion rates
• Stay updated on WSQ/SkillsFuture offerings to provide accurate and relevant information

Requirements

• Experience in customer service, sales coordination, or admin roles preferred
• Familiarity with WSQ / SkillsFuture frameworks is an advantage
• Strong communication and interpersonal skills (client-facing role)
• Organised, detail-oriented, and able to manage multiple enquiries
• Comfortable with follow-ups and working closely with sales teams
• Proactive, responsive, and service-oriented mindset
• Proficient in Microsoft Office