Sales Support, Hub APAC

Role description

• Coordinator and central point of contact for stakeholders in regional offices/market companies/importers on sales support topics (e.g., demand planning, ordering, quotations, and pricing enquiries).
• Support the monthly planning cycle and order placement for assigned models; coordinate ordering, delivery and invoicing with internal stakeholders.
• Assist in consolidation activities and provide recommendations to improve process efficiency.
• Support Business Control (BC) planning requirements, including coordination of inputs and submissions as required.
• Document end-to-end processes from planning and ordering through to truck delivery for the responsible brand(s)/model(s).
• Perform administrative duties as required.

Responsibilities

• Serve as the regional coordinator and single point of contact for APAC markets/importers on sales support topics (demand planning, ordering, quotation and pricing enquiries), ensuring timely responses
• Support monthly demand process - Collect, validate, and consolidate market demand inputs, tracking of decisions/approvals and coordination of responses.

• Support pricing/quotation requests by liaising with internal stakeholders and follow-up actions to closure.

• Order to delivery process execution for assigned models/brands, supporting alignment discussions
• Execute order placement activities within required deadlines and approved program.
• Coordinate delivery planning with HQ/operations (build schedules, shipping) and communicate proactively to markets; assist with escalations around delays and changes.
• Support invoicing readiness by coordinating with relevant teams to resolve discrepancies or ad hoc requests as required.
• Contribute to process improvement from planning and ordering through delivery, including reporting, SOPs, templates, and work instructions for assigned models/brands.
• Consolidate planning data and order trackers/dashboards; provide regular reporting on order status, deliveries, and key KPIs to Hub APAC stakeholders.
• Identify process gaps through learning and contribute ideation to maximize process efficiency and data quality.
• Maintain repository of process flows to support business continuity
• Support BC planning requirements by coordinating market submissions and ensuring internal alignment
• Perform administrative duties as required (e.g. data for meeting/presentation preparation, ad-hoc reporting)

Required Competencies/ Experiences

• 3-5 years of sales and operations planning (S&OP)or sales support experience, preferably in the truck or automotive industry
• Structured, organized and conscientious
• Analytical aptitude, strong problem-solving skills and team player qualities
• Excellent oral & written English, Japanese is an added advantage
• Excellent skills in Microsoft office, in particular MS Excel, macros and/or automation an added advantage
• Demonstrates strong ownership and reliably delivers commitments on time