Sales Support
Posted
Company Name: Italia Ceramics Ltd
Company Website:
Roles & Responsibilities
- To act as a single point
connection between all Marketing Field staff / Dealers/ Corporate office /
Other Departments and to respond to business inquiries in accordance with
established policies and procedures.
- To
interfaces with Sales professionals, Marketing Assistants and Designers
regarding marketing and client requirements.
- To
collect the necessary information to complete marketing tasks.
Independently determines the appropriate methodology in creating marketing
and presentation materials.
- To coordinate
with multiple client projects by coordinating with Marketing staff,
approving and closing out task specifications and tracking results.
- To co-ordinate with CAD team,
developing and sending the presentation to all clients and Architects.
- To
provide Samples and Promotional material to the concerned clients. Along
with that also send Quotations / Performa invoices as desired by the
client/ dealers.
- To effectively
respond to complex inquiries or complaints from clients, co-workers,
supervisor, and/or management. To solve problems involving several options
in situations.
- To
prioritize work assignments and to obtain appropriate approval prior to
placing orders with factory. Organizing and coordinating work assignments
with factory.
- To
review expediting schedules on all customer orders and forwarding obtained
information to planning and sales teams
- To
review expediting schedules on all customer orders and forwarding obtained
information to planning and sales teams
- To
manage the flow of orders requires strong reliance on monitoring and
co-ordination of dispatch schedules both manually and with computer
programs
- To handle ERP System for
Order/Sample/Promotional Tool processing.
- To
update and maintain the document library and marketing supplies.
- To train
team members on various software programs along with processes.
Requirements
2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.
Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.
Strong communication, coordination, follow-up and client-handling skills.
Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.
Strong organizational skills with a proactive and problem-solving approach.