Sales Support Manager
Working hours: Monday to Friday, 9am-6pm
Responsibilities:
- Oversee daily operations of the Sales Support department, leading a team of 6-7 staff
- Build and maintain key customer relationships and gather market intelligence
- Coordinate with Customer Service, Operations and Finance departments to ensure customer requirements are met
- Develop and maintain relationships with overseas agents
- Collaborate closely with Management to identify and pursue opportunities for market expansion and growth
- Contribute ideas on process improvements and implementation of related improvements
Requirements:
- Minimum 10 years of experience in sales, sales support or customer service role within the freight forwarding or logistics industry
- Proven leadership and team management skills
- Strong problem-solving, communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously