Sales Support Officer

Synopsis

The Sales Support Officer plays a key role in supporting the day-to-day activities of the sales function by providing administrative, customer service, and operational support. The role is responsible for maintaining accurate customer and sales data, processing transactions, responding to customer inquiries, and preparing reports to ensure efficient sales operations and a high standard of customer service.

SPECIFIC RESPONSIBILITIES

• Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
• Process sales transactions and maintain accurate sales records in line with company policies and procedures.
• Update and maintain customer information and master data within company systems.
• Manage and maintain promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, ensuring correct products, pricing, and discount levels are applied.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction information to support effective account management.
• Ensure accuracy, compliance, and efficiency across all sales support activities.

• Minimum High School Certificate or higher qualification (Vocational Certificate, Bachelor's Degree, or Master's Degree).
• Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
• Experience working with customer records, data entry, or transaction processing is advantageous.
• Proficiency in Microsoft Office applications, particularly Excel, is preferred

Key Skills & Competencies:

• Strong customer service orientation.
• Excellent attention to detail and accuracy.
• Good organizational and administrative skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Team-oriented mindset with strong interpersonal skills.
• Basic analytical and reporting capabilities.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

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