Sales Support Representative

Enflite believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to only the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Position Summary:

The Sales Support Representative works closely with the Sales Team to manage and develop existing customer accounts and support sales growth. This position focuses on marketing and sales support while helping manage the front-end sales process. The role is responsible for building long-term customer relationships by providing exceptional support and developing a strong understanding of the company, the aviation industry, and our product capabilities. The ideal candidate is interested in using this position as an opportunity to develop their sales experience and grow into a Sales Representative role.

Essential Functions:

• Provide administrative and office support to sales and other functional departments
• Process purchase orders and customer order changes accurately and timely
• Monitor customer order shipments: provide status updates on ship dates and tracking information to customers
• Build and maintain relationships with customer base by providing excellent customer support and listening to customer requirements and needs
• Accurate and timely responsiveness to all customer communications
• Interact directly with internal departments in support of the customer
• Collaborate with sales representatives to prepare sales proposals and presentations
• Calculate pricing and develop formal quotations following established processes
• Possess effective time management skills with ability to juggle multiple customers and tasks at one time
• Train Sales Team on ERP and CRM software
• Identify and implement process improvements to streamline sales operations and increase efficiency