Sales Support Representative

Company Overview

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.

Where You’ll Work

This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!

Role Overview

This role is perfect for someone who thrives in a service-oriented environment today but is eager to evolve into a sales career path in the future. You’ll be part of a dynamic team that supports our agents by responding to inbound telephone, email, and chat inquiries, while gaining valuable exposure to sales processes, product knowledge, and relationship management. This position serves as an intermediary between agents and the insurance company—helping with onboarding, quoting, and servicing insurance products. Along the way, you’ll develop the skills and insights that prepare you to transition into a client-facing sales role.

Responsibilities:

• Provide exceptional service and support (via phone, chat, and email)
• Help onboard new agents by processing contracting paperwork
• Provide ongoing day-to-day assistance to agents using various systems, products and procedures
• Meet daily performance standards
• May be required to perform other related duties as assigned