Customer Service Representative – Sales Support (Remote)

Location: Grand Rapids, MI Area (Remote)

Are you passionate about helping customers and providing exceptional service? We are seeking a Customer Service Representative – Sales Support to join our growing team. This is a fully remote position; however, candidates must reside in the Grand Rapids, Michigan area in the event occasional onsite attendance is required in the future.

This role is ideal for someone who enjoys speaking with customers, solving problems, managing multiple systems, and working independently in a remote environment.

Schedule

• Monday through Friday
• 8:30 AM – 5:30 PM
• No overtime required
• Training schedule may be 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM depending on trainer availability

What You'll Do

As a Customer Service Representative – Sales Support, you will serve as a primary point of contact for customers seeking furniture repair, cleaning, and maintenance services. You'll help guide customers through the intake and scheduling process while delivering a professional and positive customer experience.

Key Responsibilities

• Answer inbound customer calls and respond to email inquiries
• Gather information regarding service needs, product details, and customer concerns
• Ask questions to determine repair, cleaning, or maintenance requirements
• Collect and document customer information, service details, photos, and notes accurately
• Explain available service options, pricing, fees, and next steps
• Convert qualified inquiries into scheduled service requests
• Follow up on open quotes, voicemails, and email leads
• Maintain accurate records within internal systems
• Coordinate with internal teams to ensure service availability and issue resolution
• Provide a professional, customer-focused experience through all phone and written communications
• Identify customer trends and provide feedback to leadership

Required Qualifications

• Minimum of 6 months of call center experience (inbound or outbound)
• Experience with data entry, order processing, or administrative support
• Strong computer skills and ability to navigate multiple systems simultaneously
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• High-speed internet connection required
• Ability to connect company-provided equipment directly to your modem via Ethernet cable

What We're Looking For

• Strong customer service mindset
• Excellent multitasking and organizational skills
• Ability to confidently handle customer questions and concerns
• Reliable work history with demonstrated job stability
• Self-motivated and comfortable working from home

Why Join Us?

• Opportunity for career growth and advancement within a large family of companies
• Comprehensive benefits package
• Remote work environment following training
• Competitive 401(k) program with company matching up to 10%
• Stable Monday-Friday schedule with no overtime expectations

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Sep 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.