Sales Support Representative

POSITION SUMMARY

The Sales Support Representative is instrumental in driving revenue growth by providing high-level support to the

sales team, streamlining sales processes, and helping identify new business opportunities. The ideal candidate will

have a strong understanding of sales operations, be highly organized, and demonstrate a proactive approach to

supporting sales initiatives and optimizing performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Act as a key liaison between the sales team and other departments (e.g., marketing, operations, finance) to

ensure smooth communication and effective sales execution.

 Provide strategic support to the sales team by preparing quotes and other sales-related documents.

 Maintain and update customer records, sales data, and other relevant information.

 Ensure that orders and/or requests are processed accurately and in a timely manner.

 Collaborate with account managers to identify opportunities for upselling, cross-selling, and expanding existing

customer relationships to drive additional revenue.

 Respond to custom inquiries and resolve issues related to orders, account statuses, and other sales-related

concerns.

 Analyze sales data and performance metrics to identify trends, gaps, and opportunities for revenue growth.

 Ensure that all sales activities are documented and tracked in the CRM system (e.g., Salesforce) to maintain

accurate records and reporting.

 Support the development of targeted sales campaigns and strategies designed to increase revenue within key

verticals or customer segments.

 Provide ongoing feedback to the sales team on customer pain points, preferences, and buying behaviors to

tailor sales approaches for maximum impact.

 Coordinate with finance and operations teams to ensure accurate pricing, contracts, and delivery schedules to

meet customer expectations and revenue goals.

 Track and monitor account performance, ensuring that client goals and KPIs are being met.

 Source product request from suppliers through various channels.

 All other duties as assigned.

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES

 1+ years of experience in sales support, sales operations, or related roles, with a proven track record of

contributing to revenue growth.

 Experience working with sales teams in a B2B or enterprise sales environment.

 Familiarity with automation tools or sales performance analytics platforms.

 Strong understanding of the sales lifecycle and how sales support functions impact overall revenue.

 Proficient in using CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools.

 Excellent communication, organizational, and problem-solving skills.

 Ability to analyze sales performance data and provide actionable insights to drive growth.

 Strong attention to detail with the ability to manage multiple tasks and projects simultaneously.