Sales Support & Service Coordinator

Why Join DTiQ?

• Permanent remote work opportunity
• Competitive compensation package
• Work with global teams across Australia, North America, and EMEA
• Career growth and internal development opportunities
• Supportive, inclusive, and high-performance culture
• Exposure to SaaS, operations, customer support, and service coordination
• Stable company with over 25 years of industry leadership

What You’ll Do

As a key member of the operations support team, you will help ensure smooth coordination between customers, service providers, internal teams, and billing operations.

Service Coordination & Sales Support

• Prepare and issue onsite service quotations for customers and stores
• Create and manage service work orders upon approval
• Coordinate technician scheduling and provide ETA updates to customers
• Invoice completed onsite service requests accurately and on time
• Process supplier invoices and allocate costs to relevant jobs
• Create installation jobs and generate deposit invoices
• Allocate stock and technician hours against projects
• Prepare and issue final balance invoices

Subscription & Contract Administration

• Prepare and issue subscription renewal invoices
• Follow up on overdue invoices and payment reminders
• Record customer payments accurately in tracking systems
• Maintain and update service contracts within Salesforce
• Create new service contracts for customer subscriptions
• Coordinate subscription suspensions and reactivations with Support teams

Accounts & Administrative Support

• Track and link all job-related expenses
• Update customer billing information and account records
• Assist with monthly fixed asset reporting and documentation
• Support general operational and administrative activities

Customer Support & Coordination

• Respond professionally to inbound calls and email inquiries
• Create and manage support cases within Salesforce
• Provide timely updates to customers regarding support requests
• Coordinate supply orders with workshop and operations teams
• Monitor and manage shared inboxes to ensure prompt responses

What We’re Looking For

• 3+ years of experience in sales support, service coordination, customer operations, billing, or administrative support
• Strong English communication skills — both written and verbal
• Ability to work closely with a Melbourne-based team
• Exceptional attention to detail and organizational skills
• Experience working with CRM or ticketing systems such as Salesforce
• Strong multitasking and time management abilities
• Comfortable working in a fast-paced, customer-focused environment
• Proficiency in Microsoft Office and cloud-based systems
• Experience supporting international customers or remote teams is highly preferred
• Background in SaaS, telecommunications, retail support, or field service coordination is a plus

Success in This Role Looks Like

• Delivering fast, accurate, and professional customer support
• Managing multiple priorities without sacrificing quality
• Building strong working relationships across global teams
• Proactively identifying and solving operational issues

Maintaining high accuracy in invoicing, contracts, and documentation