Sales Support Specialist

Essential Duties and Responsibilities

Sales Support & Coordination

• Support Account Managers by assisting with day-to-day activities including sample entry, document distribution, quotations, regulatory responses, and order follow-up.
• Maintain and update customer databases and sales records to ensure data accuracy and visibility.
• Assist in preparing sales materials, presentations, and proposals.
• Answer customer inquiries via phone, email, or in person, and ensure prompt and courteous issue resolution.
• Assist with sales activities such as responding to product questions, providing product information, and supporting lead generation efforts.
• Act as a liaison with customers during Account Manager travel or absences (e.g., vacation, leave).
• Serve as backup to the Sales Coordinator and Sales Assistant as needed.

Event Planning & Execution

• Lead or support coordination of national and regional events, including trade shows, technical days, and sales meetings.
• Work closely with Brand Specialists, Marketing, the VP, and regional teams to ensure effective event execution.

Administrative & Team Support

• Provide general administrative support to the Executive and Sales Teams to help drive business growth.
• Monitor and track key support metrics and contribute to regular reporting efforts.
• Maintain accurate records of sales activities, customer information, and other relevant data.
• Assist with customer inquiries to support a responsive and high-quality customer experience.