Sales Support Specialist - B2B Services - US Market

Position: Sales Support Specialist (B2B Services - US Market)

Overall Experience: 4 - 8 years

Location: Remote Working

Working Days: 5 Days working

Notice Period Requirement: 30 Days (Maximum)

Client's Company Size: Mid-Sized

Roles & Responsibilities:

- Take ownership of qualified prospects from marketing and manage the relationship through to onboarding.

- Reach out to prospects to collect required documents, details, and proof needed to validate information.

- Review submitted documents for accuracy, maintain trackers, and follow up on pending submissions.

- Maintain accurate prospect and opportunity records in Zoho CRM, including stage movement and activity notes.

- Act as the coordination point between marketing and sales organizations for opportunity hand-offs.

- Schedule prospect meetings and prepare status summaries for sales managers.

- Coordinate the hand-off of signed customers to the onboarding and customer success teams.

- Track and report on conversion rates, document turnaround times, and process bottlenecks.

- Respond to prospect queries regarding the sales process and documentation requirements.

- Handle all prospect data in compliance with privacy and confidentiality requirements.

Candidate Requirements:

- Strong B2B Sales Support / Sales Operations Profile with US-client experience and CRM expertise.

- Must have 4+ years of relevant experience in B2B sales support, inside sales, or CRM / sales operations, preferably supporting a US-based client or organization.

- Must have prior experience supporting a US-based sales or marketing organization, with familiarity with US business communication norms and working hours.

- Must have experience owning document and information collection, verification, and tracking across the sales cycle - reviewing submissions for completeness/accuracy, maintaining trackers/checklists, and proactively following up on pending items.

- Must have experience coordinating sales-marketing hand-offs and onboarding transitions, scheduling calls/meetings, preparing status summaries, and supporting sales managers with administrative/follow-up tasks.

- Must have hands-on CRM proficiency - managing leads/opportunities, updating pipeline stages, maintaining accurate records, and generating reports (Zoho CRM or similar).

- Must have a solid understanding of the B2B sales lifecycle from lead qualification through customer onboarding, including typical documentation and validation requirements.

- Must be able to work US Eastern business hours, fully remote from India.