Sales Support Specialist
Job Overview:
This position supports Sales Operations through accurate product data management, ERP maintenance, supplier reporting, and coordination of torque tool repairs. Responsibilities include maintaining item records, creating part numbers and bills of material, updating export classifications, preparing monthly supplier rebate reports, and troubleshooting ERP data issues. The role also manages repair requests, logistics, quotes, approvals, and calibration reminders while collaborating with customers, suppliers, and internal teams to ensure data accuracy, resolve issues, and improve processes.
Duties and Responsibilities
Work in a consultative manner with customers, sales and suppliers, fostering a cohesive environment within the Sales Operations team and across multiple departments
Manage customer torque repair process, torque salesforce cases and torque repair inbox.
Arrange torque repair logistics, manage and provide repair quotes, submit repair approvals
Maintain torque tracker by notifying customers of yearly calibration repairs, update new wrench sales details, etc.
Proactively track and send reminders for customer yearly calibration service
Update Item Master Maintenance fields related to descriptions, cross references, assigned buyer and category manager, Catalog Pages, Country of Origin, Weights, Hazmat Codes, BOGO’s, etc.
Create/Update harmonization classifications for export.
Create new part numbers in JDE as they are requested by Category Managers or Order Management Team.
Prepare Supplier Rebate Reports monthly for multiple vendors.
Maintain and upload Item Class Changes as requested by appropriate parties.
Troubleshoot issues with ERP Data settings as they arise.
Help spot trends, identify opportunities and troubleshooting issues to prevent recurrence
Ability to analyze, research, and validate data is complete and accurate
Ability to be cross functional and collaborate with other departments
Other duties and reporting information assigned by manager.
Knowledge, Skills and Abilities
Microsoft Office Suite – Must be Proficient in Excel.
Qlikview – Data Analytics Software
Time Management
Multitasking
Detail Oriented
Education and Experience
Bachelor’s or associate degree preferred - Business Admin, Accounting, Finance.
In the alternative, at least 2-3 years of related experience.
5+ years experience or relevant work experience (i.e., internships, summer positions, etc.)
JD Edwards / ERP knowledge
Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms.