Sales Support Specialist (North Canton, OH)

Sales Support Specialist

Location: North Canton, OH

Schedule: Full-Time | Monday–Friday

Work Arrangement: Hybrid | 2–3 Days On-Site Per Week

Position Overview

We are seeking a motivated, organized, and detail-oriented Sales Support Specialist to join our team in North Canton, OH. This position supports the Inside Sales and Renewal Sales teams by coordinating customer accounts, processing orders, preparing proposals, tracking contract renewals, and maintaining accurate sales documentation.

The ideal candidate is an excellent communicator who enjoys working with customers, managing multiple priorities, and supporting a team in a fast-paced business environment. This role combines customer service, administrative coordination, sales operations, and account management support.

Recent college graduates with degrees in Sales, Marketing, Business Administration, or related fields are encouraged to apply. Candidates with experience in customer service, administrative support, data entry, or sales coordination will also be considered.

This is an excellent opportunity to gain hands-on experience in sales operations, customer relationship management, and business development while working within an established organization.

Key Responsibilities

Sales Support & Order Processing

• Support the Inside Sales and Renewal Sales teams with daily sales activities, customer requests, and administrative tasks.
• Process customer product and service orders accurately using internal business systems.
• Prepare and distribute customer proposals, service renewal agreements, equipment lists, and supporting documentation.
• Track upcoming contract renewals and coordinate follow-up activities to ensure timely completion.
• Assist with customer account reconciliation, invoice research, and resolving billing or documentation discrepancies.
• Maintain accurate sales records and coordinate customer account updates with internal departments.
• Prioritize daily, weekly, and monthly assignments to support sales objectives and customer deadlines.

Customer Service & Account Management

• Respond to customer inquiries professionally through phone, email, and virtual meetings.
• Assist customers with questions regarding service agreements, contract renewals, equipment information, and account updates.
• Maintain positive relationships with existing customers and internal sales representatives.
• Follow up on outstanding customer requests, documentation, and renewal opportunities.
• Coordinate with internal departments to resolve customer concerns and ensure accurate information.
• Provide timely, accurate, and professional customer service throughout the sales process.

CRM, Data Entry & Reporting

• Enter, update, and maintain customer information, sales activities, and renewal opportunities in Salesforce or comparable CRM systems.
• Track customer contracts, renewal dates, equipment records, and sales documentation.
• Prepare and maintain Excel spreadsheets, sales reports, and account tracking documents.
• Support sales forecasting and reporting by ensuring customer information is accurate and current.
• Review records for accuracy, identify discrepancies, and make necessary corrections.
• Maintain organized documentation and follow established company procedures.

Sales & Marketing Coordination

• Assist with customer outreach initiatives, sales campaigns, and service renewal activities.
• Make outbound calls to existing customers to follow up on renewals, support marketing campaigns, and identify potential sales opportunities.
• Provide qualified customer leads and relevant account information to the sales team.
• Coordinate with sales representatives to support customer proposals and account development.
• Assist with additional sales, marketing, and administrative projects as needed.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Strong interest in sales, marketing, customer service, or business operations.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Exceptional attention to detail and accuracy when entering data, reviewing documentation, and maintaining records.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong basic mathematical skills, including working with pricing, invoices, and financial information.
• Professional communication skills when interacting with customers by phone, email, or video.
• Ability to work independently while collaborating effectively with a team.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to learn new software, systems, and business processes quickly.
• Dependable, adaptable, and motivated to deliver high-quality work.

Preferred Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration, Communications, Finance, or a related field.
• 2+ years of experience in sales support, customer service, administrative support, order processing, or data entry.
• Experience using Salesforce or another Customer Relationship Management (CRM) platform.
• Previous experience supporting an inside sales team or working in a sales operations environment.
• Familiarity with customer account management, contract renewals, invoicing, or sales reporting.
• Experience using Microsoft Excel to maintain spreadsheets, organize data, and prepare reports.

Recent College Graduates Encouraged to Apply

We welcome recent graduates looking to begin their careers in sales, marketing, customer service, or business operations.

Previous professional sales support experience is not required for candidates who demonstrate strong communication skills, attention to detail, organizational abilities, and a willingness to learn.

Experience gained through internships, part-time employment, customer service positions, administrative work, or academic projects may be considered.

Ideal Candidate

The ideal candidate is organized, proactive, and comfortable balancing customer communication with detailed administrative responsibilities. They enjoy working with people, solving problems, and ensuring tasks are completed accurately and on time.

Successful candidates will demonstrate:

• A positive, professional, and customer-focused attitude.
• Strong attention to detail and accuracy.
• Confidence communicating with customers and internal teams.
• The ability to manage several tasks without losing track of deadlines.
• Comfort working with numbers, spreadsheets, and business software.
• A willingness to learn and grow within a sales-focused environment.

Why Consider This Opportunity?

• Hybrid Work Environment: Enjoy a combination of in-office collaboration and remote work.
• Professional Development: Gain valuable experience in sales operations, customer service, account coordination, and business processes.
• Entry-Level Friendly: Recent college graduates and candidates with transferable experience are encouraged to apply.
• Exposure to Sales Technology: Build experience with Salesforce, Microsoft Excel, reporting tools, and customer management systems.
• Collaborative Team: Work closely with sales professionals and internal business departments.
• Career-Building Experience: Develop transferable skills applicable to sales operations, account management, business development, and customer success.

Apply Today

If you are a motivated, detail-oriented professional or recent college graduate looking to develop your career in sales support, customer service, or business operations, we encourage you to apply.

Join a collaborative team where your organizational skills, communication abilities, and attention to detail can make a meaningful impact.

Contact Information:

Luke Slabe

440-627-6902

lslabe@emeraldresourcegroup.com