Sales Support Specialist

Summary of job content:

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

Key Accountabilities:

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
  • Invoicing of Progress Billings
  • Support the Letter of Credit process
  • Performing market research with guidance of sales team
  • Gathering and processing research market and marketing data
  • Assist and coordinate with sales team
  • Organizing and assisting sales team’s calendar
  • Support sales team in pre-sales and post-sales activities
  • Proactively improve and maintain CRM data quality and integrity
  • Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Education:

• Associates Degree or equivalent experience

Experience:

• 1-2 years experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills:

• Logistics (regulations, export control. Incoterms. Packing, etc.)
• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

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