Sales Support Specialist

This position is responsible for processing and managing day-to-day customer functions, such as order management, order entry, and customer communication in support of the sales engineering team. Additionally, this individual will be a backup for many key roles on the team. This is an entry level position with opportunities to assume greater responsibility.

· College degree, or two years of inside sales or customer service experience.

· Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

· Proficiency in Excel.

· Clear written and verbal communication with internal teams, customers, and vendors.

· Ability to work independently, prioritize your own workload, and use sound judgment.

· Willingness to run and review reports on a set schedule to ensure accuracy and timeliness.

Preferred

· Experience with ERP software.

· Understanding of how order entry affects upstream and downstream processes (engineering, production, shipping).

· Comfort handling exceptions and unexpected issues.