Sales Support Specialist 業務助理 /台北

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position report to: Manager Commercial Operations
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Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

This role is contributing to the ELDS Taiwan. Main stakeholders are Sales Team, Commercial Support, SCM, and Logistics

You will be mainly accountable for:

·Sales & Customer Administration: Provide administrative support for sales and customer-related activities, including but not limited to contract chop applications, customer master data maintenance, purchasing requisition uploads in SAP, material code creation in SAP, and payment applications.
·Indirect Purchasing Support: Support indirect purchasing activities through Ariba by coordinating with the Operations team to ensure smooth and timely procurement processes.
·Project & Logistics Support: Assist with project quotations and provide logistics-related support as required.
·Division Activities Coordination: Support the planning and coordination of division activities, meetings, and events as needed.
·Customer Experience & Collaboration: Foster positive experiences for internal and external customers through effective communication, cross-functional collaboration, and timely administrative support.

Our team dynamics
You will join a dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role

·Professional Experience: At least 5 years of relevant professional work experience, preferably in sales administration or a related field.
·SAP Knowledge: Possess a good working knowledge of SAP and be familiar with its business processes.
·Education: Bachelor's degree or above.
·Language Skills: Proficient in both English and Chinese, with the ability to communicate effectively in written and spoken forms.

在 ABB，我們致力協助各產業以更精簡、更潔淨的方式營運，而這一切都仰賴這裡的每一位成員。您將有機會帶領團隊、獲得成長支援，並為我們共同創造的影響力感到自豪。加入我們，一同驅動世界運轉的力量。

該職位隸屬：商業營運經理

職位職責

在本職務中，你將負責對內外部客戶提供技術、訂單及付款相關協助與支援。日常需與相關利害關係人協調，完整承接案件；並運用自身專業，提升客戶滿意度。

本職位工作模式：混合辦公

此職務隸屬 ELDS 台灣團隊。主要協作對象為業務團隊、商務支援、供應鏈管理與物流單位。

你的主要職責：

·業務與客戶行政作業：提供業務及客戶相關活動之行政支援，包含但不限於合約用印申請、客戶主資料維護、SAP 採購申請單上傳、SAP 物料代碼建立與付款申請。
間接採購支援：透過 Ariba 支援間接採購作業，與營運團隊協調，確保採購流程順利及時執行。
·專案與物流支援：協助專案報價，並依需求提供物流相關支援。
·事業部活動協調：視需求支援事業部活動、會議與活動之規劃及協調。
·客戶體驗與跨部門協作：透過良好溝通、跨功能協作與及時行政支援，維持內外部客戶良好體驗。

團隊介紹

你將加入充滿活力、人才濟濟且高績效的團隊，在此發揮所長、持續成長。

資格條件

·專業經歷：至少 5 年相關工作經驗，具業務行政或相關領域經驗者優先。
·SAP 知識：熟悉 SAP 系統，瞭解相關商業流程。
·學歷：學士（大學）以上學歷。
·語言能力：中英雙語流利，口說與書面皆可有效溝通。