Sales Support Supervisor

Company Overview

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.

Where You’ll Work

This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!

Role Overview

We have an exciting opportunity for a Sales Support Supervisor at Guarantee Trust Life! This role is ideal for a hands-on leader who excels at coaching employees, managing day-to-day service operations, and building a collaborative, accountable team. You’ll guide a dynamic group that supports our agents through inbound telephone, email, chat, and fax inquiries while helping the team deliver timely, accurate, and consistent service.

As a supervisor, you’ll set priorities, monitor service levels, coach performance, resolve escalated issues, and improve workflows. You’ll also strengthen the team’s knowledge of agent onboarding, quoting, and insurance product servicing, while partnering across the organization to support agents and achieve business goals.

Responsibilities:

• Oversee the day-to-day activities of the sales support team
• Support carrier contracting
• Reporting
• Manage inter-team communication (training, sales, etc.) in partnership with sales support team members
• Assist in developing and implementing operational policies and procedures
• Collaborate on the development of sales support strategies
• Proactively identify deficiencies and efficiencies and solutions to improve processes
• Ability to handle and de-escalate escalation calls