As a Sales Team Member in Hardware, Electrical, Plumbing, and Paint, you are the expert customers count on to help them get the job done right. Whether someone is a seasoned contractor tackling a full renovation or a first-time homeowner fixing a leaky faucet, your product knowledge and genuine care for helping people will make all the difference.

This is a role for someone who loves solving problems, enjoys talking with customers, and takes pride in being the go-to person in their department. If you know your way around a hardware store — or are ready to learn — we want to hear from you.

• Assist customers in selecting the right hardware, electrical, plumbing, and paint products for their specific projects
• Provide basic to advanced advice on product usage, installation, and maintenance
• Build positive, lasting relationships with customers through exceptional, genuine service
• Resolve customer inquiries and concerns in a professional and timely manner

• Learn and explain the features, benefits, and applications of tools, hardware, electrical, plumbing, and paint products
• Guide customers in selecting the correct materials for repairs, renovations, and DIY projects
• Offer troubleshooting assistance for common home improvement challenges

• Ensure products are well-stocked, correctly labeled, and attractively displayed
• Keep work areas clean, organized, and safe for both customers and team members

• Work closely with team members to deliver a seamless shopping experience
• Follow store policies and safety guidelines when handling products and assisting customers
• Participate in promotional events, sales initiatives, and product training sessions

• Retail or customer service experience preferred — especially in hardware, electrical, plumbing, or paint
• Basic knowledge of home improvement, repairs, and building materials
• Strong communication and problem-solving skills — you listen as much as you advise
• Adept listener with a teachable attitude and willingness to grow your product knowledge
• Proven and reliable work ethic; dependable and consistent
• Friendly, team-oriented attitude with a commitment to delivering exceptional customer experiences
• Comfortable with point-of-sale systems and basic technology used to process orders and payments
• Ability to lift and move products as needed in the department
• Flexibility to thrive in a fast-paced, ever-changing environment

Hartville Hardware has been locally owned and operated for over 82 years — the largest independent hardware store in the country and part of the HRM Enterprises family of businesses, which includes a renowned restaurant, a thriving Marketplace, and a campus that draws guests from across the region.

We are a team that consistently goes above and beyond for our customers and for each other. Many of our team members have built lifelong careers here, some for more than 40 years. We take care of our people and believe that a great team is the foundation of everything we do.

All offers of employment are contingent upon the successful completion of a background check and drug screening.